Euroasian appreciates the importance of building lasting, valuable relationships with customers.
Due to our perfectionist approach, Euroasian always ensure we have competent staff and adequate resources to provide the highest quality of services to our customers and partners.
Our customer services encompasses efficient and responsive communication with customers, with an additional layer of back of house support available.
The support we offer to our customers is framed on the continuous transport completion cycle , from origin to delivery, whilst resolving outstanding queries, offering uninterrupted client service.
Our main activities and responsibilities in achieving customer added includes:
- Implementation of a fully automated cargo reservation & information systems which connects airlines, handlers and forwarding agents in a completely secure environment
- Optimized work processes
- Track & Trace Management
- Document control
- Instructions for flight planning
- Flight booking list
- Airway Bill issuance
- Full working knowledge of special cargo requirements
- Following up on claims and supporting administration
- Easy and efficient communication due to dedicated managers, responsible for customer service performances